Last updated: 10 October 2026
Changes to AI processing locations take effect immediately on publication (10 October 2026).
McPherson Solutions Pty Ltd (ABN 26 689 954 783) ("we", "us", "our"), PO Box 5300, Brassall QLD 4305, operates the LawnSuite lawn care service, comprising the LawnSuite Android application and the LawnSuite web app at app.lawnsuite.com.au (together, "the App"). This policy explains how we collect, use, protect, and disclose your information, in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
Account information: Email address, display name, and password when you create an account.
Beta signup: Your email address and, if you choose to provide it, your first name when you join the Android beta waitlist on our website (used to send your welcome and install-invite emails and to address you by name in them).
Business pilot enquiries: If you enquire about the business pilot on our website, we collect your name, email address, business name, state, team size and the tools you currently use (solely to assess and contact you about the pilot). These enquiries are stored in our Australian Firestore project alongside beta signups and are deleted on request to support@lawnsuite.com.au.
Zone data: Lawn zone details you enter, including zone name, area, turf type, soil type, sun exposure, and location coordinates (when you grant location permission).
Treatment data: Treatment records, schedules, and program assignments you create.
Photos: Images you capture or upload for lawn diagnosis or your photo gallery.
Chat messages: Questions you ask the AI lawn assistant and the responses generated.
Usage data: Feature usage counts (prompts, diagnoses) for subscription tier enforcement.
LawnSuite uses the following tracking and analytics technologies:
The lawnsuite.com.au marketing website uses Google Analytics 4 with a first-party analytics cookie to measure page views and traffic sources (which pages are visited and where visitors come from). This measurement is pseudonymous: it uses a random browser identifier (the _ga cookie) together with approximate location (city level) and browser/device type. It is not tied to your name or email address, and we do not use advertising features, third-party advertising trackers, or cross-site tracking. Because this identifier is a first-party cookie set on the lawnsuite.com.au domain, it is shared with our web app (app.lawnsuite.com.au); this lets us see, for example, that a visitor who read the website went on to sign up, but it does not identify who you are.
In your browser you can block analytics scripts using your browser's tracking-protection settings or a content blocker (note that merely clearing the _ga cookie resets the identifier but does not stop measurement). The Android app currently has no in-app switch for Firebase Analytics or Crashlytics, and Android's own "Usage & diagnostics" setting does not control information collected by apps.
We send several kinds of email, governed by your consent:
All tips and marketing emails include a one-click unsubscribe link, and unsubscribing takes effect immediately. Your Settings preferences and the unsubscribe link control the same consent record. We record the choices you make and the version of this disclosure they were made under (currently ec-2026-06); if we materially change how we use email, we ask for your consent again rather than assume it.
We do not share your email address with third parties for their own marketing.
We share specific data with the following third-party services to provide App functionality:
We do not sell your personal information, and we do not share it with third parties for their own marketing or advertising.
We may change or add the AI providers we use, for example when a model is retired or becomes unavailable, or a better one is released, to keep LawnSuite running. We name each provider and the countries where it may process your information in this policy, and we'll tell you before a new provider starts processing your personal information.
The majority of LawnSuite's backend runs inside Australia. Firestore, Cloud Storage, and Firebase Cloud Functions all operate from the australia-southeast1 (Sydney) region under our lawnsuite-prod-au Google Cloud project.
Requests for our AI features (the Jed chat and AI-generated advice, Photo Diagnosis, plant identification, lawn health checks, soil-test report reading, care-plan generation, chat summaries and the weekly Jed digest) may be sent to Google's Vertex AI service in the australia-southeast1 (Sydney) region. From publication on 10 October 2026, we may instead use Google's global endpoint. If we do, requests may be processed in any country where Google Cloud operates, including the United States and countries in Europe and Asia; we cannot tell you in advance which country will process a particular request. Google's handling of that data is governed by the Google Cloud Data Processing Addendum. Google's Cloud Service Specific Terms (Training Restriction) prohibit using our customer data to train or fine-tune AI models without our prior permission or instruction.
A small number of specific operations are processed by third-party providers operating from data centres outside Australia. Specifically:
_ga cookie identifier on the web app, on Google infrastructure which may include data centres outside Australia. Browser analytics can be blocked as described in Section 2; the Android app currently has no in-app opt-out for Firebase Analytics.Firebase Authentication and Resend are required service processors: signing in and transactional emails (such as your beta install invite) are necessary to deliver the service you signed up for, and cannot be opted out of individually short of not using the service. You can avoid the Open-Meteo disclosure by not providing a location for a zone, though weather-based scheduling will not work without one. Zone management, treatment logging, the dosage calculator and the plant catalogue are served from our Australian region. AI requests may go to Google's Sydney region and may be processed overseas from publication on 10 October 2026 if we use the global endpoint. You can avoid this AI disclosure by not using AI features and switching off the weekly Jed digest as described in Section 9. Sign-in, crash reporting, analytics, weather requests and email delivery are the other exceptions noted above.
Each of these providers publishes its own privacy commitments, linked above.
Before making an overseas disclosure we take reasonable steps to require the recipient to handle your personal information consistently with the Australian Privacy Principles, and we remain accountable for it as the Privacy Act requires.
Your primary data (Firestore database entries and Cloud Storage photos) is stored in Google Firebase in the australia-southeast1 (Sydney) region under our lawnsuite-prod-au project. Cloud Functions serving the app's backend logic run in the same region. All data is encrypted in transit (TLS 1.2+) and at rest (Google-managed encryption keys). Firestore security rules ensure you can only access your own data.
Your data is retained while your account is active. You can delete your account and all associated data at any time from Settings > Delete Account within the App.
Retention periods after account deletion:
You can also request data deletion by emailing support@lawnsuite.com.au. We will action the request within 30 days and confirm completion.
LawnSuite uses Google's Gemini models (via Vertex AI) to:
These outputs are advisory only. You should always verify recommendations against product labels and consult a qualified professional before applying chemicals or making significant decisions affecting health, safety, or the environment. LawnSuite is not responsible for outcomes resulting from reliance on AI-generated advice, subject to the Australian Consumer Law.
You can opt out of AI features by not using the Jed chat, Photo Diagnosis, plant identification, lawn health checks, soil-report upload or AI care-plan generation. To stop the weekly Jed digest, turn off weekly tips in Settings > Email preferences (or use the unsubscribe link in a tip email) and disable any LawnSuite web push notifications you have enabled in Settings > Notifications. Core App features (zone management, treatment logging, dosage calculator, plant catalog, offline mode) do not rely on AI processing and function normally without AI services.
If we become aware of an "eligible data breach" (as defined in Part IIIC of the Privacy Act 1988) likely to result in serious harm to affected individuals, we will notify those individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.
Notification will include, where practicable, the nature of the breach, the kinds of information affected, the steps we are taking in response, and the steps you can take to reduce your risk.
Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:
If you are not satisfied with our response to a privacy complaint, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
LawnSuite is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will delete it promptly.
We may update this policy from time to time. For material changes, we will provide at least 30 days' notice before they take effect via email (if you have provided an email address) or in-app notification. The AI processing-location change described above is an exception and takes effect on publication of this update (10 October 2026). Minor clarifications and legal compliance updates may take effect immediately and will be indicated by the "Last updated" date at the top of this page. Continued use of the App after changes take effect constitutes acceptance.
McPherson Solutions Pty Ltd (ABN 26 689 954 783)
PO Box 5300, Brassall QLD 4305, Australia
Email: support@lawnsuite.com.au
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